Terms of Service
The terms that govern your use of the TapSaaS platform.
1. Nature of the Service
TapSaaS is a technology platform (SaaS) that provides you with tools to manage your business — currently including an AI-powered chatbot that responds to your customers, along with your own dashboard. The platform may add other services in the future (such as inventory management, sales analytics, and a payment gateway), and you will be notified when they launch.
The platform acts solely as a provider of the technical tool and is not considered a party to the commercial relationship between you and your customers.
2. Registration and Eligibility
• You are responsible for the accuracy of the information you provide at registration (store name, email, contact details) and for updating it when it changes.
• You are responsible for keeping your login credentials confidential (password, two-factor authentication 2FA code) and for any activity carried out through your account.
3. Subscriptions and Payment
• The platform offers several subscription plans (Free / Starter / Growth / Pro), each with its own limits regarding the number of conversations, available channels (WhatsApp, Facebook, Instagram), the number of sub-users, and continually updated services and features, which are explained for each plan.
• The subscription renews automatically at the end of each billing cycle (monthly/annual, as you choose) unless you cancel it 5 days before the renewal date.
• Upgrading to a higher plan takes effect immediately with the price difference calculated on a pro-rata basis, while downgrading to a lower plan takes effect from the start of the next billing cycle.
• Payments are non-refundable after the billing cycle begins, except in cases required by law or at the platform's discretion in exceptional cases (such as a continuous technical failure on our side).
• Late payment may lead to a temporary suspension of the service, and if the delay continues for more than 3 days the platform has the right to terminate the subscription.
4. Your Obligations as a Merchant
• You are solely responsible for the accuracy and legality of the content you enter into the system (product data, prices, welcome messages, and prices displayed through the chatbot).
• Your use of the platform must comply with Egyptian law, including consumer protection and personal data protection laws.
• It is prohibited to use the platform for any unlawful purpose, or to send misleading, fraudulent, or indecent content through the chatbot.
• You are responsible for obtaining any necessary consents from your customers (especially over communication channels such as WhatsApp) in line with those channel providers' policies.
5. Use of External AI Providers
• Your chatbot relies on external AI providers, and the provider and model used are selected by the platform's default settings.
• The platform is committed to sending only the minimum data necessary to these parties to run the service, but it does not fully control the policies of these external parties, and it disclaims responsibility for any interruption or change in the service caused by a third party beyond its reasonable control.
• Chatbot responses are automatically generated by AI models and may sometimes contain errors or inaccurate information; therefore, it is advisable to review the settings (System Prompt) periodically and verify the accuracy of product and price data.
6. Service Availability
• The platform strives to provide the highest possible uptime for the service, but does not guarantee it will operate without interruption 100% of the time.
• There may be scheduled maintenance periods for which you are notified in advance, or emergency interruptions beyond the platform's control (see the Force Majeure clause).
7. Intellectual Property
• All rights related to the platform itself (the code, design, the "TapSaaS" trademark, the logo) are wholly owned by the platform.
• The content you enter (your store data, products, logo) remains entirely yours, and you grant the platform only a limited license to use it for the purpose of operating the service provided to you.
8. Suspension and Termination of Service
• The platform has the right to suspend or terminate your account if you violate these terms, or use the service in a way that harms the platform or other users, after notifying you — unless the violation is serious (such as fraudulent activity) that warrants immediate suspension.
• You have the right to cancel your subscription at any time through the dashboard or by contacting technical support, and you are not entitled to a refund of the subscription value (see clause 3).
• Upon termination of the account (by any party), your data will be retained for 90 days to give you the opportunity to export it, then permanently deleted unless the law requires us to retain it for a longer period.
9. Limitation of Liability
• The platform is responsible for providing the technical tool properly, but is not responsible for the selling decisions you make based on chatbot responses, the accuracy of information you enter yourself, or disputes between you and your customers.
• If a technical error attributable directly to the platform is proven to have caused you direct harm, the platform's liability is limited, as compensation, to the value of the subscription paid during the period of the incident.
10. Force Majeure
The platform is not liable for any delay or interruption resulting from circumstances beyond its reasonable control, such as natural disasters, interruption of internet or hosting services, failures at external AI providers, or emergency government decisions.
11. Governing Law and Dispute Resolution
• These terms are governed by Egyptian law.
• In the event of a dispute, the parties commit to attempting an amicable settlement first for a period of 30 days, and if that is not possible, the courts of Cairo shall have jurisdiction to decide it.
12. Amendment of Terms
The platform reserves the right to amend these terms, notifying you of any material change via email or an in-dashboard notification a reasonable time before it takes effect. Your continued use of the service after it takes effect constitutes acceptance of the updated Terms of Service.