Data Deletion Instructions
How to delete the data TapSaaS holds about you, including data received from Facebook and Instagram.
1. If you messaged or commented on a business that uses TapSaaS
TapSaaS answers messages and comments on behalf of the businesses that use it. If you sent a message or a comment to one of these businesses on Facebook, Messenger or Instagram, we may hold your name, a link to your profile picture, your messages and your comments.
To have this data deleted:
1. Email support@tapsaas.net with the subject "Data deletion request".
2. Include the name of the business (its Facebook Page or Instagram account) that you contacted, and your Facebook name or Instagram username, so we can find your records.
3. We delete your records within 30 days and email you a confirmation with a reference number.
You can also ask the business itself; it can request the deletion from us.
2. If you are a business using TapSaaS
• To stop receiving Facebook and Instagram data: Dashboard → Channels → Disconnect.
• To remove TapSaaS's access from your Facebook account: Facebook → Settings & privacy → Settings → Business integrations → TapSaaS → Remove.
• To delete your account and all its data, including your customers' data: email support@tapsaas.net from your account's email address. We delete it within 30 days, except records the law requires us to keep (such as invoices).
3. Questions
Email support@tapsaas.net. Our Privacy Policy explains what data we hold and why: https://aichatbot.tapsaas.net/privacy